Privacy Policy

Contents

1. Introduction
2. Information We Collect
3. How We Use Your Information
4. WhatsApp Communications
5. Sharing of Information
6. Cookies & Tracking Technologies
7. Data Retention
8. Your Rights
9. Children's Privacy
10. International Data Transfers
11. Changes to This Policy
12. Contact Us

1. Introduction

BTN Outdoor ("BTN," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website btn-outdoor.com, purchase our products, or interact with us through any of our communication channels, including WhatsApp.

By using our website or services, you consent to the practices described in this policy. If you do not agree with this policy, please discontinue use of our website and services.

2. Information We Collect

Personal Information You Provide

We may collect the following information when you make a purchase, create an account, contact us, or subscribe to our communications:

• Full name
• Email address
• Phone number (including WhatsApp number)
• Shipping and billing address
• Payment information (processed securely through third-party payment processors)
• Order history and product preferences
• Any other information you voluntarily provide in messages, reviews, or support requests

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate geolocation
• Browser type and version
• Device type and operating system
• Pages viewed, time spent on pages, and navigation paths
• Referring website or source
• Cookies and similar tracking identifiers

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling orders, including shipping and delivery notifications
• Providing customer support via email, phone, or WhatsApp
• Sending order confirmations, shipping updates, and transactional communications
• Sending promotional offers, newsletters, and product announcements (with your consent)
• Improving our website, products, and services
• Detecting and preventing fraud or unauthorized activity
• Complying with legal obligations

4. WhatsApp Communications

We use WhatsApp, a service provided by WhatsApp LLC (a Meta company), to communicate with our customers for order support, shipping updates, product inquiries, and promotional messages.

When you contact us or opt in to receive messages via WhatsApp, your phone number, message content, and related metadata are processed by WhatsApp in accordance with their own privacy practices.

By communicating with us through WhatsApp, you acknowledge that your data is also subject to WhatsApp's Privacy Policy. We encourage you to review their policy to understand how your information is handled on their platform.

What we store: We may retain WhatsApp conversation records (including your name, phone number, and message content) for order management, quality assurance, and customer support purposes.

Opting out: You can stop receiving WhatsApp messages from us at any time by replying "STOP" in the WhatsApp conversation or by contacting us directly at the email address listed below.

5. Sharing of Information

We do not sell your personal information. We may share your information with:

• Service providers: Third parties who assist with shipping, payment processing, email delivery, analytics, and customer support (e.g., Shopify, payment gateways, logistics partners)
• Communication platforms: WhatsApp (Meta) when you engage with us through their platform
• Legal authorities: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to handle your information securely and only for the purposes we specify.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. These may include:

• Essential cookies: Required for core website functionality (cart, checkout, login)
• Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant advertising and measure campaign effectiveness (e.g., Meta Pixel, Google Ads)

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for order fulfillment, warranty support, legal compliance, and dispute resolution.

If you request deletion of your data, we will remove or anonymize your information within a reasonable timeframe, unless we are legally required to retain it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete data
• Deletion: Request that we delete your personal information
• Opt-out: Unsubscribe from marketing communications at any time
• Data portability: Request your data in a structured, machine-readable format
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us using the details in the Contact Us section below.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

10. International Data Transfers

BTN operates internationally, and your information may be transferred to and processed in countries other than your country of residence, including the United States and China. These countries may have different data protection laws than your jurisdiction. We take appropriate safeguards to ensure your information is protected in accordance with this privacy policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: info@eunorau-ebike.com
• Website: yn.chinaodoo.com/contactus

​ ​ ​ ​ ​ ​ ​ ​ ​© 2026 BTN Chinaodoo. All rights reserved.